Service Advisor - Ford Car & Van Service Department

Joining the Hills Ford team as a Service Advisor, you will be the first point of contact for all of our car and van service department customers, ensuring they are provided with first class customer service and care throughout their visit.

This role involves taking telephone enquiries and bookings, scheduling work on customer vehicles, invoicing of repairs, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs.

You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.

Key Responsibilities:

  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
  • To discuss and up-sell additional work to the customer, where appropriate.
  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.

Skills & Experience required for the job:

  • Excellent Customer communication skills
  • Have good mechanical awareness or understanding of cars and part
  • Have high levels of attention to detail
  • To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
  • Have at least 12 months experience in a similar role
  • Prompts and responds to different ways of working in the face of changing situations.
  • Disciplined Work Approach
  • Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards.

Hours: Monday to Friday 8am - 6pm and Saturdays 8.30am to 5pm on rota 1 in 6

Company benefits:

In addition to receiving a competitive salary, you will also have access to a range of other benefits including: We offer 20 days hol in 1st year & 22 days each year thereafter plus Bank holidays. There are preferential purchase terms for everything the business sells and a Staff Discount scheme for all the major high street stores incl travel, white goods, etc.

Job Type: Full-time

Apply with Full CV to

Ref: 211019

Working Hours
Closing Date 31/12/2019
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