Site Administrator & Customer Care Advisor- Hills Ford – Mustow Green

Job description

An opportunity has arisen for a Site Administrator & Customer Care Advisor at our Hills Ford site in Mustow Green, Kidderminster.

Full time role working Monday to Friday.

We are a family owned and run car, van and motorhome dealership, looking for a Site Administrator & Customer Care Advisor to join our growing business.

Site Administrator key responsibilities of the role will include:

• Invoicing of Sales Vehicles, and file progressing
• Vehicle Taxing
• File Checking
• Assisting with Vehicle Funding using online systems
• Daily Banking
• Group GDPR Data checks
• Customer database amendments/updates
• Sales CRM reviews
• Filing
• Post handling
• Driving duties (sales and aftersales)
• Social Media Assistance

Customer Care key responsibilities of the role will include:

• Meet and greet customers arriving in the showroom
• Telephonist for new and existing sales and aftersales calls and distribute as required
• Post sale/aftersales follow up calls
• Assist with booking in customers for servicing and repairs at other sites
• Service & MOT reminder calls
• Assist with holiday cover for service advisors at other sites within the group when required

The successful candidate will ideally have car dealership / sales background. They will be professional, will need to be extremely organised, have great attention to detail and be willing to go that extra mile. The successful candidate will thrive working in a busy environment and be a great team player. There will be approximately 2 half days per week working from our sister site on Worcester Road in Kidderminster.

Company benefits:

• In addition to receiving a competitive salary, you will also have access to a range of other benefits including:
• 22 days holidays plus bank holidays. Holiday allowance increases to 23 days after 5 years and 24 days after 10 years.
• There are preferential purchase terms for everything the business sells
• Multiple perks and discounts from high street stores or establishments through our company app supported by Bravo benefits
• Staff competitions are often ran with multiple prizes on offer including winning extra holiday and the chance to win in our monthly £100 draw.

Job Types:

• Full-time, Permanent

Additional Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Experience:

• customer service: 2 years (required)

Licence/Certification:

• Driving Licence (required)

STRICTLY NO AGENCIES OR OTHER COLD CALLERS PLEASE

Hills Ford is part of the Hills Automotive Group that includes Brookhire Vehicle Rental, BH Motors, Hills Automotive and Hills Contracts.

Apply with Full CV to rhill@hillsford.co.uk