Hills Ford Kidderminster - Workshop Controller

An exciting new opportunity has come up here at our Kidderminster Ford car, van and motorhome dealership. This is a great opportunity for you to become a key member of our dealership team.

As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.

A Workshop Controller will also:

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Electronic Vehicle Health Checks and Videos
• Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! Experience in workshop controller role, as an experienced vehicle technician or senior service advisor role essential. To excel in this role you need to have previous experience working in a busy dealership environment.

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Store discount

To apply for this role, please email kedwards@hillsford.co.uk, with your cover letter and CV.

About Hills:

Hills is a family-run automotive business with deep roots in Worcestershire, proudly serving local drivers and businesses for generations. Our main Ford site in Kidderminster is at the heart of everything we do, a long-established dealership known for friendly service, expert advice and a genuine commitment to our customers.

Alongside Hills Ford, the wider Hills group includes a growing range of automotive businesses, from aftercare and repairs to vehicle rental and contract hire, allowing us to support customers at every stage of their motoring journey. With the recent addition of the Geely brand, to strengthen our new car offering.

While the business continues to grow and evolve, our values remain the same, doing things properly, treating people fairly, and taking pride in our work. We’re a close-knit team where everyone plays a part, ideas are welcomed, and no two days are the same.